Vertu Ford Wigan
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- Based on 53 verified purchases in the last 3 months
Vertu Ford Wigan Verified Purchases
Total Active Purchases:
2744
(Verified: 2744)
Vertu Ford Wigan staff were good because they was professional but not pushy
Hello Mrs Leyland,
Thank you for sharing your positive experience with us! We're glad to hear that our team at Vertu Ford Wigan provided a professional and non-pushy service, which made all the difference.
Kind regards, Matthew.
Vertu Ford Wigan were great because I've never had a bad experience
Hello Stephen,
We're glad to hear that you've consistently had a positive experience with us at Vertu Ford Wigan! We're proud of our team's hard work in making sure your visits are always smooth and stress-free.
Kind regards, Kerry.
Vertu Ford Wigan were fantastic because of the customer service.
Hello Leanne,
We're so happy to hear that our team at Vertu Ford Wigan provided you with an exceptional customer experience! We're proud to have made a positive impact on your day, and we'll keep working hard to ensure every interaction with us is just as great.
Kind regards, Liza
I had a great experience at Vertu Ford Wigan because it was quick and easy to sort out everything, and the salesman was friendly and helpful
Hello,
Thank you for taking the time to share your positive experience with us! We're happy to hear that our team made the process smooth and enjoyable for you.
Kind regards, Liza
Unfortunately, I experienced a few issues with the car in the weeks after purchasing it. However, John and the team at Ford Wigan went above and beyond to resolve everything as quickly as possible, despite me living two hours away.
Things don’t always go to plan, but what really matters is how problems are handled—and Ford Wigan couldn’t have done more to put things right.
This is exactly why I chose to buy from a reputable dealership, and they completely justified that decision. I really appreciate everything they did to turn an unfortunate situation into a positive experience.
Hello Clare,
Thank you for sharing your great experience with John and the team at Ford Wigan! We're so happy to hear that they were able to resolve all issues efficiently, despite being located a distance away. Your appreciation means a lot to us, and we're glad to know that our reputation as a reputable dealership was justified in your case.
Kind regards, Liza.
My experience at Vertu Ford Wigan could have been much better if my salesman had taken the time to understand the situation from my perspective\. Buying a car is a significant financial commitment, and I expected to collect a vehicle that had been properly prepared and checked\.
Instead, when I collected the car that had supposedly been made “ready to collect”, it smelled strongly of cigarette smoke, the rear light was broken, and it was clear that the preparation hadn’t met the standard I had been promised\. It was incredibly disappointing after spending so much money\.
What made the experience even more frustrating was the number of promises that were made but not followed through on\. Rather than feeling valued as a customer, I was left feeling like I had to chase things up myself and that my concerns weren’t being taken seriously\.
A little more empathy, honesty, and communication from my salesman would have gone a long way\. Acknowledging my frustration, setting realistic expectations, and ensuring commitments were honoured would have made a huge difference to my overall experience\.
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref JS0MH2707 Kind regards, Liza.
Contact
Location
Hours
Closed
Sunday
Closed
Monday
9:00am - 6:30pm
Tuesday
9:00am - 6:30pm
Wednesday
9:00am - 6:30pm
Thursday
9:00am - 6:30pm
Friday
9:00am - 6:30pm
Saturday
9:00am - 5:00pm
